Workers at Walgreens Pharmacies Protest Unsatisfactory Working Conditions

Some Walgreens pharmacy staff walked off the job this week over concerns that working conditions are putting employees and patients at risk.

The exact scale of the protest was unclear. Organizers estimated that more than 300 Walgreens locations – out of nearly 9,000 nationwide – were affected by walkouts planned for Monday through Wednesday. A company spokesperson said “no more than a dozen” pharmacies experienced disruptions.

A Walgreens pharmacy manager who helped organize the walkouts told The Associated Press that teams were short-staffed and overworked, especially due to the additional demands from the COVID-19 pandemic.

“It’s led to upset customers,” said the organizer, who spoke to the AP on the condition of anonymity for fear of being punished by the company. “It’s led to medication errors, vaccination errors, needle sticks.”

Many Walgreens workers aren’t unionized, and the employees who walked out are organizing online. They have three main requests for the company: improve transparency about shifting hours and schedules, set aside training hours for new team members, and adjust tasks and expectations at each location based on staffing levels.

The organizer said if Walgreens does not address concerns from pharmacy staff, more walkouts could happen at the end of the month.

Walgreens spokesman Fraser Engerman said the company is listening to the employees’ concerns.

“We are committed to ensuring that our entire pharmacy team has the support and resources necessary to continue to provide the best care to our patients while taking care of their own well-being,” Engerman said in a statement.

Drugstores across the country are facing heavy workloads heading into the busy fall season. CVS locations in the Kansas City area also saw walkouts last month, after which the company promised to boost hiring.

Many of these underlying concerns about working conditions have been building for years, but the COVID-19 pandemic exacerbated the issue by adding new demands like testing and vaccination, without “the proper support for the people behind the counter,” according to Bled Tanoe, a former pharmacist who has been supporting the walkouts on social media.

• The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.